Lead Patient Access Representative - Emergency Registration
Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 12:30pm-8pm
Posting #: 885106
Employee Type: Full-Time
Position Summary
Posting Note: The schedule for this position is 11:30am-8pm.
The Lead Patient Access Representative performs efficient and orderly registration of all patients. This is an essential role in ensuring a smooth and efficient experience for patients navigating the healthcare system. Acts as a primary liaison for patients receiving professional and hospital services at Phoenix Children’s Hospital. Serves in an area-specific leadership role. Facilitates communication of operation policies and procedures to Patient Access Representatives.
Position Duties
- Understands the job expectations of Patient Access Representative. Fills in for staff, as necessary. Performs all functions of Patient Access Representative as required.
- Thoroughly understands the front end registration modules in Vision and AMPFM and communicates with IT to ensure the system is used accurately and efficiently and is updated when necessary and possible.
- Conducts training with staff to ensure that staff understands registration process, insurance verification, treatment authorization process, requirements, and mechanisms. Ensures that staff is oriented to the Job Expectations so they may fully carry out their responsibilities.
- Provides input regarding staff performance to the Supervisor of Admitting such that he/she can review employees’ performance annually and can take corrective actions when necessary.
- Resolves problems with internal and external clients. Involves other supervisors and department managers as necessary.
- Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers, and management to promote teamwork, cooperation and a positive public image for PCH.
- Serves as a leader and assists with quality and productivity management processes.
- Maintains sufficient knowledge of payers to ensure accurate and timely billing and compliance with all federal, state, and contractual laws and agreements.
- Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
- Performs miscellaneous job related duties as requested.
Position Qualifications
Education
- High school diploma or equivalent.
Required - Associates Degree in healthcare, business or related field OR the equivalent combination of education and experience.
Preferred
Experience
- Two (2) years of experience in a healthcare setting which includes experience with patient access or registration.
Required - Electronic Medical Record (EMR) experience.
Required - Experience providing exceptional customer service.
Preferred
Special Skills
- Follow any payer or governmental requirements as required by the organization.
Required - Advanced knowledge of Patient Access/Admissions/Registration functions.
Required - Ability to speak and write Spanish.
Preferred - Thorough knowledge of insurance, registration process, and third party payors.
Preferred - Strong multitasking and communication skills.
Preferred
Physical Requirements & Occupational Exposure/Risk Potential
- Physical Requirement - Climbing -Occasionally
- Physical Requirement - Feeling (sensing textures and temperatures) -Occasionally
- Physical Requirement - Fine Motor Skills (pinching, gripping, etc) -Frequently
- Physical Requirement - Hearing -Constantly
- Physical Requirement - Pushing/pulling -Frequently
- Physical Requirement - Reaching -Frequently
- Physical Requirement - Sitting -Frequently
- Physical Requirement - Standing -Frequently
- Physical Requirement - Stooping/crouching/kneeling/crawling -Occasionally
- Physical Requirement - Talking -Constantly
- Physical Requirement - Tasting/smelling -Constantly
- Physical Requirement - Walking -Constantly
- Physical Requirement - Near Vision -Occasionally
- Physical Requirement - Far Vision -Occasionally
- Physical Requirement - Color Discrimination -Occasionally
- Physical Requirement - Use of keyboard, mouse and/or computer equipment -Constantly
- Physical Requirement - Lift up to 35 pounds without assistance -Occasionally
- Physical Requirement - Lift more than 35 pounds without assistance -Occasionally
I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply.
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